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Purity Life Grocery Division – Ordering & Claims Information

Purity Life Grocery Division operates regional distribution centers across Canada to provide efficient, reliable service to our retail partners.

Below you’ll find regional contact details, ordering information, and claims processes for each facility.

Burnaby, BC – Serving Western Canada

Order & Claims Information

 

Order Desk: orders@horizondistributors.com

Phone: 1-800-663-1838

Hours: Monday – Friday, 8:30 AM – 4:30 PM (PST)

Address: 5589 Trapp Avenue, Burnaby, BC V3N 0B2

Claims: claims@horizondistributors.com (within 2 business days of receipt)

Claims must be submitted within the regional time window listed above and must include invoice number, product details, and photos (if applicable). Please obtain approval before returning any product. Returns must be in saleable condition; unauthorized returns will not be accepted.

 

Mississauga, ON – Serving Eastern Canada

Order & Claims Information

 

Order Desk: orderdesk@onfc.ca

Phone: 1-800-387-0354

Hours: Monday – Friday, 8:00 AM – 4:00 PM (EST)

Address: 5800 Keaton Crescent, Mississauga, ON L5R 3K2

Credit & Returns: creditsonfc@onfc.ca (report within 2 business days)

Claims must be submitted within the regional time window listed above and must include invoice number, product details, and photos (if applicable). Please obtain approval before returning any product. Returns must be in saleable condition; unauthorized returns will not be accepted.

 

Victoria, BC – Serving Vancouver Island

Order & Claims Information

 

Order Desk: sales@pscnaturalfoods.com

Phone: 1-800-663-7604

Hours: Monday – Thursday, 8:30 AM – 4:30 PM; Friday, 8:30 AM – 3:00 PM (PST)

Address: Unit 117 – 2924 Jacklin Road, Victoria, BC V9B 3Y5

Claims: sales@pscnaturalfoods.com (within 7 days of delivery)

Claims must be submitted within the regional time window listed above and must include invoice number, product details, and photos (if applicable). Please obtain approval before returning any product. Returns must be in saleable condition; unauthorized returns will not be accepted.